Trigger
← Workspace homeFictional data · no live sending
RECOVERY PLAYBOOK / DECISION RULE
Approve safe reply
A draft contains no blocked promise and the required facts are present.
Safe move
Review the draft, approve it and record the decision.
Proof event
Decision and reason recorded in the Proof Timeline.
State change
Case moves to the named owner or approval state.
Do not send
Send without a recorded decision.
Blocked wording stays held until the rule is satisfied.
Safer wording
Approved for this case, channel and wording.
The customer gets a clear next step without an unsafe commitment.
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Explore one example, then the wider product. These pages use fictional records; your simulated decisions last only on the current page.