wording still needs checks
← Workspace homeFictional data · no live sending
03 / CONTROL CENTRE
What is at risk across the business?
Control Centre is the owner's exception view: blocked, cooling, duplicated, unresolved or missing proof.
useful follow-up needed
owner review required
evidence still needed
PriorityUrgentNeeds attentionNon-urgent
Exceptions to review
Policy holds and scenario evidence gapsWaiting owner approvalWeb form · 8 min old
Priya Desai: Tenant boiler stopped: today and rough cost requested
Boiler’s stopped at our tenant’s flat in Selly Oak. No hot water. Can someone come today? Rough cost?
UrgentSame-day riskRough-cost requestLandlord / tenant
Price wording heldSMS · 31 min old
Linda Barker: Vaillant F28 question asks for an exact repair price
My Vaillant is showing F28. Is this a common fix and how much will it cost exactly?
Exact-price riskPrice riskNeeds engineer fact check
Duplicate pausedWhatsApp + voicemail · 2 channels
Adam Webb: Duplicate contacts paused before two replies go out
WhatsApp says no hot water. Voicemail says he tried calling as well. Same mobile number.
Duplicate contactSame-day riskConsent / channel check
Cooling quoteEmail quote · 19 days
Caroline Hughes: Boiler replacement quote is cooling
Replacement quote has had no reply for 19 days. No owner has checked whether the customer needs help choosing an option.
Cooling quoteFollow-up dueProof gap
EscalatedEmail · Today
Peter Long: Complaint reply held until engineer notes are attached
You were here Tuesday and the boiler is still losing pressure. I’m not happy.
Complaint riskNeeds engineer fact checkDo not send yetProof gap
Needs admin handoverEmail · 2 hours old
Oakbridge Lettings: Multiple gas safety certificates need organised handover
We have several certificates due across our managed properties. Can you help coordinate the next steps?
Landlord / tenantResponsibility unclearMissing information
Urgent triagePhone voicemail · 11 min old
Nisha and Tom Reeves: Emergency leak needs triage before attendance wording
There is water coming through the ceiling below the bathroom. Please send someone urgently.
UrgentSame-day riskAccess unclearWaiting owner approval
Priority owner reviewPhone · 26 min old
Elsie Warren: No heating with vulnerable occupant context
My mum is 84 and the heating has stopped. We are worried and need to know what happens next.
UrgentVulnerable customer contextSame-day riskWaiting owner approval
Waiting engineerEmail · Waiting
Pavilion Dental Rooms: Safety wording needs engineer fact check
Can you confirm if the appliance is safe to keep using until next week?
Gas-safety wordingNeeds engineer fact checkDo not send yet
Availability checkWeb form · 43 min old
Ben Harwood: Same-day radiator repair needs availability check
One radiator is leaking and I need someone today if possible. What will it cost?
Same-day riskArrival-time riskRough-cost requestAccess unclear
Responsibility checkEmail · 3 hours old
Maven Lettings: Responsibility is unclear before a tenant visit
The tenant says the boiler is broken. Can you attend and invoice whoever is responsible?
Landlord / tenantResponsibility unclearConsent / channel check
Owner approvalSMS · Today
Rob and Kelly Moore: Discount or refund request needs complaint-safe handling
We waited in all day. We want a discount or refund. Please call us.
Complaint riskWaiting owner approvalCallback
Explore more of the sample
Explore one example, then the wider product. These pages use fictional records; your simulated decisions last only on the current page.