Trigger
← Workspace homeFictional data · no live sending
RECOVERY PLAYBOOK / DECISION RULE
Gas-safety wording check
The customer asks whether an appliance is safe.
Safe move
Hold the draft and request qualified fact check.
Proof event
Decision and reason recorded in the Proof Timeline.
State change
Case moves to the named owner or approval state.
Do not send
It should be safe to keep using.
Blocked wording stays held until the rule is satisfied.
Safer wording
A qualified engineer needs to assess the details.
The customer gets a clear next step without an unsafe commitment.
See this rule in a Recovery Case
Waiting engineerEmail · Waiting
Pavilion Dental Rooms: Safety wording needs engineer fact check
Can you confirm if the appliance is safe to keep using until next week?
Gas-safety wordingNeeds engineer fact checkDo not send yet
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