Trigger
← Workspace homeFictional data · no live sending
RECOVERY PLAYBOOK / DECISION RULE
Same-day promise check
The customer asks for today or an exact time.
Safe move
Check capacity, access and scope before confirming.
Proof event
Decision and reason recorded in the Proof Timeline.
State change
Case moves to the named owner or approval state.
Do not send
Yes, we can definitely get there today.
Blocked wording stays held until the rule is satisfied.
Safer wording
We’re checking the fastest safe option.
The customer gets a clear next step without an unsafe commitment.
See this rule in a Recovery Case
Waiting owner approvalWeb form · 8 min old
Priya Desai: Tenant boiler stopped: today and rough cost requested
Boiler’s stopped at our tenant’s flat in Selly Oak. No hot water. Can someone come today? Rough cost?
UrgentSame-day riskRough-cost requestLandlord / tenant
Availability checkWeb form · 43 min old
Ben Harwood: Same-day radiator repair needs availability check
One radiator is leaking and I need someone today if possible. What will it cost?
Same-day riskArrival-time riskRough-cost requestAccess unclear
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