Priya Desai
Tenant boiler stopped: today and rough cost requested
Ask for the missing facts, hold timing and price wording, then let Martin approve the cautious reply.
Owner: Martin Shaw · Approval: Martin reviews same-day and rough-cost wording before Emma replies.
Missing information: Fault code · Exact address · Access contact · Whether heating is also affected
Keep held: Yes, we can definitely get there today and it will cost £X.
This draft is held
Practice starts before the owner-review request. The case summary and recent activity are illustrative history and may show later steps. Request review here, then try Martin’s decision with a reason. Changes last until you leave or reload this page. Nothing is sent or saved to a live system.
Next-move owner: Martin Shaw · Practice decision owner: Martin Shaw · Practice review: not requested
- The case explicitly requires an owner decision.
- Price wording needs the owner's review before commitment.
- Instruction authority and responsibility need owner review.
- Timing or arrival wording needs the owner's review.
Guardrails: Owner approval fallback · Exact-price rule · Landlord / tenant rule · Same-day promise rule
Proof from this demo session
No decisions recorded in this session yet.
Illustrative case history
Fictional scenario notes. Your decisions above create a separate page-local proof trail.
- 08:14 enquiry received
- 08:15 risk labels added
- 08:16 safe draft prepared
- 08:17 owner approval requested
Intended recovery outcome
Risky wording is held before it leaves the business.
This describes the intended benefit. Close only after the action and evidence are recorded.
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