Trigger
← Workspace homeFictional data · no live sending
RECOVERY PLAYBOOK / DECISION RULE
Consent / channel check
The owned channel or consent state is unclear.
Safe move
Confirm the channel before follow-up messaging.
Proof event
Decision and reason recorded in the Proof Timeline.
State change
Case moves to the named owner or approval state.
Do not send
Follow-up sent through an unclear channel.
Blocked wording stays held until the rule is satisfied.
Safer wording
We’ll use the channel you have asked us to use.
The customer gets a clear next step without an unsafe commitment.
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