Trigger
← Workspace homeFictional data · no live sending
RECOVERY PLAYBOOK / DECISION RULE
Engineer fact-check request
A technical reply needs engineer context.
Safe move
Assign the fact check and hold the draft.
Proof event
Decision and reason recorded in the Proof Timeline.
State change
Case moves to the named owner or approval state.
Do not send
Office guess sent as fact.
Blocked wording stays held until the rule is satisfied.
Safer wording
We’re checking the job notes before replying.
The customer gets a clear next step without an unsafe commitment.
Explore more of the sample
Explore one example, then the wider product. These pages use fictional records; your simulated decisions last only on the current page.