Trigger
← Workspace homeFictional data · no live sending
RECOVERY PLAYBOOK / DECISION RULE
Hold risky promise
Timing, price, safety or responsibility wording is not yet safe.
Safe move
Keep the draft held and request the named check.
Proof event
Decision and reason recorded in the Proof Timeline.
State change
Case moves to the named owner or approval state.
Do not send
Probably fine — send it.
Blocked wording stays held until the rule is satisfied.
Safer wording
Held pending the named approval.
The customer gets a clear next step without an unsafe commitment.
Explore more of the sample
Explore one example, then the wider product. These pages use fictional records; your simulated decisions last only on the current page.