Trigger
← Workspace homeFictional data · no live sending
RECOVERY PLAYBOOK / DECISION RULE
Mark recovered
The next move happened and the outcome is recorded.
Safe move
Record outcome, owner and proof before closing.
Proof event
Decision and reason recorded in the Proof Timeline.
State change
Case moves to the named owner or approval state.
Do not send
Closed because it looks done.
Blocked wording stays held until the rule is satisfied.
Safer wording
Recovered after action and outcome were recorded.
The customer gets a clear next step without an unsafe commitment.
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