Trigger
← Workspace homeFictional data · no live sending
RECOVERY PLAYBOOK / DECISION RULE
Proof gap fix
A case is missing message, decision, action or outcome evidence.
Safe move
Add the missing event before closing.
Proof event
Decision and reason recorded in the Proof Timeline.
State change
Case moves to the named owner or approval state.
Do not send
Case closed with no decision trail.
Blocked wording stays held until the rule is satisfied.
Safer wording
Message, risk, decision and action are recorded.
The customer gets a clear next step without an unsafe commitment.
Explore more of the sample
Explore one example, then the wider product. These pages use fictional records; your simulated decisions last only on the current page.