Trigger
← Workspace homeFictional data · no live sending
RECOVERY PLAYBOOK / DECISION RULE
Request missing information
Key facts are absent before a safe reply or handoff.
Safe move
Ask only the minimum useful questions.
Proof event
Decision and reason recorded in the Proof Timeline.
State change
Case moves to the named owner or approval state.
Do not send
Booking or price promise before facts are known.
Blocked wording stays held until the rule is satisfied.
Safer wording
Missing details requested before commitment.
The customer gets a clear next step without an unsafe commitment.
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Explore one example, then the wider product. These pages use fictional records; your simulated decisions last only on the current page.