Needs callbackMissed call + voicemail · 17 min old
Jason Pollard: Boiler service enquiry needs a callback owner
Need a boiler service and maybe a quick check before exchange on a house purchase. Call me back.
CallbackMissing informationCooling risk
← Workspace homeFictional data · no live sending
FOLLOW-UP RECOVERY
Cooling cases need a useful reason to reconnect.
Quote cooling, reminders and callbacks stay owned.
PriorityUrgentNeeds attentionNon-urgent
Cooling quoteEmail quote · 19 days
Caroline Hughes: Boiler replacement quote is cooling
Replacement quote has had no reply for 19 days. No owner has checked whether the customer needs help choosing an option.
Cooling quoteFollow-up dueProof gap
Reminder recoverySMS · Yesterday
Margaret Lewis: Annual service reminder needs a useful next step
My annual boiler service is due. Can you let me know what I need to do?
Service reminderAccess unclearReply prepared
Owner approvalSMS · Today
Rob and Kelly Moore: Discount or refund request needs complaint-safe handling
We waited in all day. We want a discount or refund. Please call us.
Complaint riskWaiting owner approvalCallback
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