Trigger
← Workspace homeFictional data · no live sending
RECOVERY PLAYBOOK / DECISION RULE
Review readiness check
A completed job may be ready for a review ask.
Safe move
Check complaint, callback and proof state first.
Proof event
Decision and reason recorded in the Proof Timeline.
State change
Case moves to the named owner or approval state.
Do not send
Requesting a review while an issue is unresolved.
Blocked wording stays held until the rule is satisfied.
Safer wording
Review request prepared after checks pass.
The customer gets a clear next step without an unsafe commitment.
See this rule in a Recovery Case
Review request preparedClosed job · Job closed
Hannah Cole: Completed job is review-ready after proof check
Job is complete and no complaint is open. Review request is prepared only after the proof check passes.
Review readinessProof checkedReview request prepared
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